We ensure your order is delivered to you promptly, safely and at low cost and as you’d expect, our customer service team is always on hand on 020 3754 6578 to answer any questions you may have.
Dispatch times
Delivery tracking
We use DPD couriers who provide you with full tracking once your order is dispatched. On the morning of the date of delivery, you also receive an email, which gives you a one-hour window for your delivery time.
DPD can also make alternative arrangements with you, such as changing the delivery date or leaving instructions to deliver with a neighbour. To view DPD Tracking click here:
UK and Ireland delivery prices
This excludes the Scottish Highlands, Northern Ireland and Channel Islands/Isle Of Man. The total delivery charge for these areas is £20, and delivery may take 2 business days.
International delivery prices: We also deliver throughout Europe and around the world. You can see our full list of international rates here.
Click and Collect up to 10 working days, free
Click and Collect will show up if you are close to our Durham Warehouse. This will show when you are logged into the My Account page.
For plain orders, you should be able to collect these between 1-5 working days depending on the brand. You will get an email invoice when your order is ready to collect.
For personalised items, they can take anywhere between 7-10 working days. You will get an email invoice when your order is ready to collect.
Standard Delivery 7-10 working days, £5.99 ex VAT
Standard delivery is available on all orders. We will provide you with your personalised garments anywhere between 7-10 days.
Blank Orders 1-5 working days, £5.99 ex VAT
When ordered before midday, blank orders will be delivered the next working day for most of our brands. However, for some brands, it can take 3-5 working days.
Free Delivery Over £99 7-10 working days, Free
Free delivery is available when you spend over £99 (ex VAT) on site. Your garments will be dispatched and with you within 7-10 working days.
24 Hour Dispatch Dispatched within 24 Hours, £4.99 ex VAT per garment
Only available on selected items. Must be ordered no later than 12 noon, the logo must be approved by 2 pm. £4.99 per garment will be charged for this service. For more information click here
Saturday Delivery Dispatched within 24 Hours, £12.99 ex VAT
Only available on products that qualify for 24-hour dispatch. Click here for information on 24-hour dispatch
Delivery before 10 am Dispatched within 24 Hours, 19.99 ex VAT
Only available on products that qualify for 24-hour dispatch. Upgraded delivery cost is £19.99. Please note this is for plain items only; there will be a £4.99 per garment charge for customised items. Click here for information on 24-hour dispatch
Delivery before 12 pm Dispatched within 24 Hours, 18.99 ex VAT
Only available on products that qualify for 24-hour dispatch. Upgraded delivery cost is £18.99. Please note this is for plain items only; there will be a £4.99 per garment charge for customised items. Click here for information on 24-hour dispatch
Notes: Items cannot be left without a signature being given by the recipient. Products without a logo or personalisation will have an average delivery time of 1-2 working days or 3-5 working days depending on the product.
Products with a logo or other form of personalisation will have a standard delivery time of 5-7 working days but there are additional delivery options such our 24-hour dispatch service which will see your order dispatched 24 hours from the point in which the order was placed. This delivery option requires additional payment and can be selected when you checkout in the basket should your basket contain all applicable items.
Wide range of delivery options are also available for a number of locations outside of the UK. Standard delivery to mainland UK, Ireland and the Netherlands is free for all orders over £99 (Ex VAT) and just £5.99 if the order total is under £99. This excludes the Scottish Highlands, Northern Ireland and Channel Islands/Isle Of Man. The total delivery charge for these areas is £20, and delivery may take 2 additional business days.
Samples: It can often be difficult to make sure you have the correct size and colour prior to purchase, for this reason, we recommend ordering clothing samples. Click Here to find out more.
If you have a query about your order please call our customer service team on
Freephone Sales 020 3754 6578 or email sales@designerstitches.com.
Lines are open from 8am to 6pm Monday to Friday and 9am to 1pm on a Saturday.